FAQ. Common questions founders ask before engaging us.

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Why not just build this internally?

Many teams can build something internally - but most struggle to make it reliable, trusted, and maintained over time.

Clients choose Factum AI because we:

  • Compress months of trial-and-error into weeks
  • Reduce risk by focusing on decision quality, not novelty
  • Bring hard-won experience from multiple real-world deployments
  • Provide stewardship so value doesn’t decay

You get outcomes faster - without hiring, managing, or re-learning the same lessons.

How do we know if we’re a good fit?

You’re a strong fit if:

  • Decisions are complex, frequent, or high-stakes
  • Valuable knowledge lives in people’s heads or scattered documents
  • You want AI that’s reliable, not just impressive
  • You care about long-term advantage, not quick demos

A short discovery call will clarify fit quickly - for both sides.

What does it cost (ballpark)?

Factum AI projects typically start from mid four figures for discovery, build and initial deployment, with an ongoing monthly stewardship / continuous improvement fee thereafter.

Pricing depends on:

  • The complexity of decisions the Bot supports
  • The number of data sources and systems involved
  • Whether it’s supporting a single role or multiple teams

Most clients see ROI quickly through time saved, better decisions, and reduced risk - far exceeding the monthly cost.

If you’re looking for a quick answer on fit and investment range, the best next step is a short discovery call.

How long from kickoff to deployment?

Most Bots are live within 2–3 weeks.

The timeline looks like this:

  • Week 1: Discovery & decision mapping
  • Week 2: Build & testing
  • Week 3: Refinement, deployment, and onboarding

Because we focus on high-value decisions first, many clients start seeing benefits even before full rollout.

What does “stewardship” actually include?

Stewardship is what turns a Bot from a one-off tool into a compounding asset for you.

It typically includes:

  • Monthly optimisation and refinement
  • Support for you to get optimal value
  • Adjustments as your business or strategy changes
  • Monitoring performance and reliability
  • Updating important data to drive output accuracy and value
  • Incorporating new use cases
  • Keeping pace with changes in underlying AI models

Think of it like maintaining a high-performance system - not “set and forget.”

Why do I need a custom-built AI Bot? Can’t I just use ChatGPT or Claude myself?

General-purpose AI models are powerful - but they don’t know your business, your market, your data, your workflows - and many other important nuances.

Which means they give you generic results.

Our Bots are personalised for you - and fine-tuned on your specific knowledge, processes, and objectives - designed to work exactly the way you operate.

They produce dramatically better outputs consistently, reduce risk, and become more valuable every time you use them.

Is our data secure and private?

Yes - privacy and security are foundational to how we work.

  • Your Bot is private, not public
  • We don't see your queries or outputs
  • Your data is not used to train public models
  • Access controls are designed around your organisation
  • We work with enterprise-grade AI infrastructure and best-practice security standards

In short: your knowledge stays yours.

What happens as AI changes quickly? Will my Bot become obsolete?

AI is evolving rapidly - that’s exactly why we build for adaptability.

Our AI Stewardship model includes ongoing support, monitoring, and continuous updates as models improve.

Your Bot stays current, tuned, and valuable as your business and the technology evolve.

I’m not technical - how hard is this to implement and use?

You don’t need to be technical.

We handle all design, build, integration, and optimisation.

You get a fully operational Bot that works inside your existing tools and systems.

Think of us as your private AI engineering and training partner - we do the work, you get the benefit.

What happens on the first Ai Advantage call?

In 20 minutes, we’ll:

  • Identify 1–3 high-value opportunities where a Bot could help
  • Clarify whether custom AI makes sense for your business
  • Give you a clear recommendation - even if it’s “don’t do this yet”

No pitch. Just clarity.

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How much time will this require from me?

Very little. Most clients invest 2–4 hours across initial discovery and review.

We do the heavy lifting.

You stay focused on running your business while we build the Bot and show you how to use it to great effect.

Who owns the output and knowledge base IP?

You do.

Your business logic, data, prompts, outputs, and knowledge base remain your intellectual property.

Factum AI acts as the builder and steward, not the owner of your knowledge base or outputs. Our role is to help you turn your data and knowledge into a durable business asset to leverage via AI.

How do I know this will actually deliver ROI?

Our clients are business operators first - just like you.

Every Bot is designed to deliver real, significant outcomes: time saved, decisions improved, complexity reduced. It goes on.

We don’t build science projects - we build tools that drive value in daily operations from Day 1.

What if my business changes?

That’s exactly why our Stewardship model exists.

As your business evolves - new markets, new products, new challenges - your AI Bot can evolve with you.

We update the training data, adjust prompts, add features, and keep your system aligned with your current needs.

What if I sell my business?

Your Bot will help you sell your business - should you ever want to.

It becomes an invaluable part of your value driving systems & processes - and a significant element in the value of your business.

Systemising key strategic and operational approaches makes them easier to delegate - or pass on to a new owner.

Making your business a more attractive target if you ever want to exit.